Refund Policy
Last updated: October 2, 2026
This Refund Policy applies to eligible paid purchases for BotConnector AI.
1. Free services
Free Starter and Local AI features that are provided without a BotConnector purchase do not have a purchase price to refund.
2. Prepaid PAYG usage
Where available, BotConnector may sell prepaid AI usage credits as one-time software-service purchases.
If a prepaid credit purchase is unused, you may request a refund within 14 calendar days of the purchase date.
If credits have already been used, the consumed portion is generally non-refundable because the underlying AI service has already been delivered. We may refund an unused remainder where technically possible, appropriate under the circumstances, or required by applicable law.
Usage credits are not redeemable for cash outside an approved refund and are not transferable between users.
3. Paid plans (Beginner, Plus, Pro)
Paid plans are bought for a 30-day period. They do not renew automatically: you are only charged when you check out again.
Plan fees are not refundable once the plan has been activated, because the plan quota is available to you from activation. The exceptions are the cases in Section 4 (billing errors and duplicate charges) and Section 5 (service failures), and any refund that mandatory law requires.
4. Billing errors and duplicate charges
Contact us promptly if you believe that:
- you were charged more than once for the same purchase;
- a successful payment did not result in the purchased service entitlement;
- usage was charged because of a confirmed BotConnector metering error;
- a payment was made without your authorization.
We will investigate relevant transaction and usage records and correct confirmed BotConnector billing errors.
5. Service failures
A temporary outage, provider slowdown, model unavailability, or change in a free service does not automatically qualify every purchase for a refund.
Where a material BotConnector failure prevents delivery of a paid service and the purchased usage cannot reasonably be provided, we may provide a service credit, restore the affected balance or quota, or issue a refund as appropriate.
6. Payments and refund method (DOKU)
Checkout is processed by DOKU, which processes the payment as the payment service provider. DOKU may also handle payment disputes and payment-related support under its own terms.
- Card payments are refunded to the original card.
- Virtual account, QRIS, and e-wallet payments are refunded by bank transfer or to a DOKU e-wallet, in your own name. Support will ask you to confirm the destination account. Never send full card numbers.
Refund fees. DOKU charges a fee for refunds to a bank account or e-wallet. BotConnector pays this fee when the refund is due to a BotConnector error (Sections 4 and 5). When we refund unused PAYG credits at your request (Section 2), the fee is deducted from the refund amount.
Disputes. Please contact us before opening a payment dispute or chargeback with your bank or card issuer. We may suspend the affected account while a dispute is being handled.
7. How to request a refund
Submit the request through BotConnector Support and include enough information for us to identify the transaction, such as the account email and transaction or receipt reference. Do not send full card details.
For payments that were not made by card, we will also ask for the bank account or e-wallet details to receive the refund. The account must be in your own name.
We may ask for additional information to prevent fraud or locate the transaction.
8. Processing time
After a refund is approved and submitted to DOKU, DOKU's refund terms state that refunds to a bank account are completed within 10 business days and refunds to a DOKU e-wallet within 3 business days, counted from when DOKU receives a clear and correct request. Card refunds depend on the card issuer and card network. BotConnector cannot control banking settlement time.
9. Mandatory consumer rights
Nothing in this policy limits refund, cancellation, withdrawal, or consumer rights that cannot lawfully be waived in your jurisdiction. Where mandatory law provides greater protection, that law applies.