_Last updated: September 27, 2026_
This Refund Policy applies to eligible paid purchases for BotConnector AI.
1. Free services
Free Starter and Local AI features that are provided without a BotConnector purchase do not have a purchase price to refund.
2. Prepaid PAYG usage
Where available, BotConnector may sell prepaid AI usage credits as one-time software-service purchases.
If a prepaid credit purchase is unused, you may request a refund within 14 calendar days of the purchase date.
If credits have already been used, the consumed portion is generally non-refundable because the underlying AI service has already been delivered. We may refund an unused remainder where technically possible, appropriate under the circumstances, or required by applicable law.
Usage credits are not redeemable for cash outside an approved refund and are not transferable between users.
3. Billing errors and duplicate charges
Contact us promptly if you believe that:
- you were charged more than once for the same purchase;
- a successful payment did not result in the purchased service entitlement;
- usage was charged because of a confirmed BotConnector metering error;
- a payment was made without your authorization.
We will investigate relevant transaction and usage records and correct confirmed BotConnector billing errors.
4. Service failures
A temporary outage, provider slowdown, model unavailability, or change in a free service does not automatically qualify every purchase for a refund.
Where a material BotConnector failure prevents delivery of a paid service and the purchased usage cannot reasonably be provided, we may provide a service credit, restore the affected balance, or issue a refund as appropriate.
5. Paddle transactions
When checkout is processed by Paddle, Paddle acts as Merchant of Record. Approved refunds for Paddle transactions are returned through the payment method and process supported by Paddle.
Paddle may also handle payment disputes, taxes, transaction documents, and buyer payment support under its own terms.
6. How to request a refund
Submit the request through BotConnector Support and include enough information for us to identify the transaction, such as the account email and transaction or receipt reference. Do not send full card details.
We may ask for additional information to prevent fraud or locate the transaction.
7. Processing time
After a refund is approved and submitted to the payment processor, the time for funds to appear depends on the payment method, bank, card network, and processor. BotConnector cannot control banking settlement time.
8. Mandatory consumer rights
Nothing in this policy limits refund, cancellation, withdrawal, or consumer rights that cannot lawfully be waived in your jurisdiction. Where mandatory law provides greater protection, that law applies.